Threads of Tradition aims to provide a safe, transparent environment for renting and buying South Asian bridal and occasion wear. This page explains the measures in place and what we ask of our community — and clarifies the limits of the Platform’s role.

1. Vendor Verification

Before a Vendor is approved to list products, we review:

• Basic identity and contact information.
• Business or atelier details provided at signup.
• Initial sample listings for completeness and quality of presentation.

Verified Vendors are shown with a verification badge on their profile. Verification reduces — but does not eliminate — risk, and is not a guarantee of product quality or conduct.

2. Garment Inspection Workflow

To support a smooth rental experience, we recommend the following workflow, carried out by the Buyer and Vendor directly:

• Pre-dispatch: Vendor photo-documents the garment’s condition before sending it out.
• On delivery: Buyer inspects the garment and reports any issues within 4 hours of receipt.
• On return: Vendor inspects the returned garment within 24 hours and reports any damage.

The Platform provides this workflow as guidance only. We do not personally inspect any garment and cannot independently confirm its condition at any stage.

3. Secure Payments

• Payments are processed through a PCI-compliant third-party payment provider.
• Rental deposits are held until the garment is returned and the rental period concludes, per the terms shown at checkout.
• The Platform does not access or store full card numbers.

4. Reporting an Issue

If something goes wrong with an order, we encourage Buyers and Vendors to:

• First, communicate directly using the in-platform messaging system.
• If unresolved, contact our support team with order details and evidence (photos, messages).

The Platform may facilitate communication or offer guidance, but resolution of quality, damage, delivery, or payment disputes ultimately rests with the Buyer and Vendor involved, as further explained in our Legal Disclaimer.

5. Community Guidelines

All users are expected to:

• Communicate honestly and respectfully.
• Accurately represent items, condition, and availability.
• Honor confirmed bookings and agreed timelines.
• Report suspicious activity, counterfeit items, or abusive behavior to our team.

Violations of these guidelines may result in warnings, suspension, or permanent removal from the Platform.

6. What Trust & Safety Measures Do Not Cover

These measures are designed to reduce risk and improve the experience for everyone, but they do not make the Platform a party to, or guarantor of, any transaction. The Platform is not responsible for product quality, condition, pickup, delivery, shipping, returns, damages, or disputes — see our Legal Disclaimer for full details.