What is Threads of Tradition?
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Threads of Tradition is a curated luxury marketplace where you can rent, buy, and resell South Asian bridal wear, lehengas, sarees, sherwanis, and reception outfits. We connect verified designer ateliers with buyers looking for premium ethnic fashion at a fraction of the cost.
Who can use the platform?
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Anyone 18 years or older can create a buyer account. To become a seller, you must be a verified designer, boutique, or pre-owned reseller. All sellers go through a verification process before being approved.
Is there a mobile app?
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Our website is fully mobile-optimized. Native iOS and Android apps are coming soon.
In which cities do you operate?
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We currently serve major cities with free delivery. Expansion to other cities is planned.
How does rental work?
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Browse our curated collections, select your rental dates, pay securely (rental + refundable deposit), and we'll deliver to your door 1-2 days before your event. Wear it, return it, and your deposit is refunded after inspection.
What is the security deposit?
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The deposit (typically 2-3x the daily rental) protects the vendor against damage or loss. It's held in escrow and fully refunded after the garment is returned and inspected for damage.
Can I get the garment altered?
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No permanent alterations are allowed on rented garments. Most pieces accommodate minor adjustments via pinning. Contact the vendor before booking if you need size guidance.
What if the garment doesn't fit?
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Each listing shows available sizes. Use our private messaging to ask the vendor for measurements before booking. If a delivered garment is significantly different from the listing, you can request a refund within 4 hours of delivery.
How do I cancel a rental?
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7+ days before rental: 100% refund. 3-7 days before: 50% refund. Under 3 days: No refund. Cancel from your dashboard under "My Rentals".
How do I become a seller?
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Sign up as a vendor, provide your business details (sample listings, address). Our team reviews applications within 48 hours. Approved sellers get a verified badge.
What is the platform commission?
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We take 15% commission on each rental. You receive 85% of the rental price (deposit is fully passed through to you for damage coverage). Payouts are processed weekly via direct bank transfer.
How many photos can I upload per listing?
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Up to 4 high-quality photos per listing. We recommend: cover shot (full garment), back view, detail/embroidery close-up, and styled shot.
When do I get paid?
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Rental payment is held in escrow until the garment is delivered. Funds are released 24 hours after delivery. Withdrawals to your bank account are processed weekly.
What happens if a buyer damages my garment?
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Report damage with photos within 24 hours of return. We deduct from the buyer's deposit based on damage assessment. For major damage exceeding the deposit, our resolution team mediates a fair settlement.
Is delivery free?
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Yes, delivery is free across our covered cities for all rentals.
When will my rental arrive?
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Garments are delivered 1-2 business days before your rental start date. You'll receive tracking information via SMS and email.
How does return work?
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On your rental end date, our courier will pick up the garment from your address. You'll receive a pickup window in advance. Use the provided garment bag for safe return.
What payment methods are accepted?
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We accept all major credit and debit cards (Visa, Mastercard, Amex). Bank transfer is also available for larger orders.
Is my payment information secure?
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Yes. All payments are processed securely with PCI-DSS compliance. We never store your card details on our servers.
When is my deposit refunded?
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Your deposit is refunded within 3 business days after the garment is returned and inspected. Refunds go to your original payment method.
How does split payment work?
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When you pay, the rental amount is automatically split: 85% goes to the vendor, 15% is our platform commission. The deposit is held in escrow until garment return.
How are sellers verified?
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All sellers complete identity verification, business verification, address verification, and quality review of initial listings before being approved. Verified sellers display a ✓ badge.
What is the inspection workflow?
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Pre-rental: Vendor photo-documents the garment before dispatch. Upon delivery: Buyer inspects and confirms within 4 hours. Post-rental: Vendor inspects within 24 hours of return. Any disputes are mediated by our team.
Is buyer protection included?
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Yes. If the delivered garment significantly differs from the listing, you can request a full refund within 4 hours of delivery. We mediate all disputes fairly.
How do I report an issue?
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Use the in-platform messaging to first communicate with the vendor. For unresolved issues, contact our support team. Our resolution team responds within 24 hours.
Terms of Service
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By using Threads of Tradition, you agree to use the platform lawfully, provide accurate information, respect intellectual property of vendors, and abide by rental terms.
Privacy Policy
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We collect only necessary information to facilitate rentals. We never sell your data. You can request data deletion anytime.
Cancellation Policy
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7+ days before rental start: 100% refund. 3-7 days: 50% refund. Under 3 days: No refund (deposit returned). Vendors who cancel are penalized.
Refund Policy
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Refunds are processed to your original payment method within 5-7 business days. Damage claims and dispute resolutions may take additional time for fair mediation.
Prohibited Items
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Counterfeit garments, items with intellectual property violations, used undergarments, and items in unrentable condition are prohibited. Violators face account termination.
