THREADS OF TRADITION - PRIVACY POLICY

1. Our Commitment to Your Privacy

At Threads of Tradition (“Threads of Tradition”, “we”, “our”, or “us”), we are committed to protecting the privacy of our Members and handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, create an account, communicate with other Members, list items, rent, buy, or sell through our Platform.

By using Threads of Tradition, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. Who We Are

Threads of Tradition is an online marketplace connecting Members across Canada and the United States to buy, sell, and rent South Asian clothing, jewellery, accessories, and related fashion items.

Our Platform enables Members to communicate directly and complete transactions while promoting sustainable fashion practices.

3. Information We Collect

Depending on how you use the Platform, we may collect the following information.

Information You Provide

When creating an account or using the Platform, you may provide:

  • full name;
  • email address;
  • telephone number;
  • mailing address;
  • profile photograph (optional);
  • payment account information required by Stripe;
  • tax identification information (such as a Social Insurance Number, Business Number, or Social Security Number) where required for regulatory tax reporting;
  • account preferences;
  • messages sent through the Platform;
  • photographs uploaded with Listings;
  • photographs uploaded during condition reports;
  • transaction checklists;
  • dispute documentation;
  • reviews and ratings;
  • customer support inquiries.

Transaction Information

We may collect information relating to:

  • purchases;
  • rentals;
  • sales;
  • rental periods;
  • security deposits;
  • transaction history;
  • payment status;
  • refunds;
  • payout information.

Automatically Collected Information

When you access the Platform, we may automatically collect:

  • IP address;
  • browser type;
  • device information;
  • operating system;
  • pages visited;
  • time spent on the Platform;
  • referral information;
  • cookies and similar technologies.

4. How We Use Your Information

We use personal information to:

  • create and manage Member accounts;
  • facilitate marketplace transactions;
  • process payments and payouts;
  • communicate with Members;
  • improve the Platform;
  • verify identities where appropriate;
  • administer security deposits;
  • investigate suspected fraud;
  • respond to customer support requests;
  • enforce our Terms of Service and Marketplace Policies;
  • comply with legal obligations;
  • improve Member safety and trust.

We will only use personal information for purposes that are reasonable and consistent with this Privacy Policy or as otherwise permitted or required by law.

5. Payment Processing

Threads of Tradition does not store complete credit card or banking information.

Payments are processed through Stripe, an independent third-party payment processor.

When you provide payment information, that information is collected and processed directly by Stripe in accordance with Stripe’s Privacy Policy and Terms of Service.

Threads of Tradition receives only the information necessary to confirm payments, process payouts, and administer marketplace transactions.

6. Member Communications

Members may communicate with one another through the Platform to arrange transactions.

Messages exchanged through the Platform may be retained to:

  • facilitate transactions;
  • investigate disputes;
  • detect fraud;
  • improve Member safety;
  • comply with legal obligations.

Threads of Tradition does not routinely monitor Member communications but reserves the right to review communications where reasonably necessary to investigate suspected violations of our Terms of Service, Marketplace Policies, or applicable laws.

7. Photographs and Uploaded Content

Members may upload photographs, condition reports, receipts, and other documents relating to Listings and Transactions.

These materials may be used to:

  • display listings;
  • document item condition;
  • support dispute reviews;
  • administer security deposits;
  • improve marketplace safety.

Members remain responsible for ensuring they have the right to upload all content submitted to the Platform.

8. Cookies and Similar Technologies

Threads of Tradition uses cookies and similar technologies to:

  • keep Members signed in;
  • remember user preferences;
  • improve website performance;
  • understand how the Platform is used;
  • enhance security.

Members may adjust browser settings to limit or disable cookies; however, doing so may affect certain Platform features.

9. How We Share Information

Threads of Tradition does not sell personal information.

We may share information only where reasonably necessary, including with:

  • Stripe for payment processing;
  • technology service providers supporting the Platform;
  • cloud hosting providers;
  • analytics providers;
  • professional advisors;
  • law enforcement or regulatory authorities where legally required;
  • tax authorities, including the Canada Revenue Agency and the Internal Revenue Service, as required under digital platform income reporting obligations;
  • other parties where the Member has provided consent.

Where information is shared with service providers, we take reasonable steps to ensure they protect personal information appropriately.

10. Cross-Border Data Processing

Because Threads of Tradition will operate in both Canada and the United States, personal information may be processed or stored in Canada, the United States, or other jurisdictions where our trusted service providers operate.

Where information is transferred outside your province, state, or country of residence, it may become subject to the laws of those jurisdictions.

Threads of Tradition takes reasonable steps to ensure appropriate safeguards are in place for cross-border transfers.

11. Data Security

Threads of Tradition uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

No method of electronic transmission or storage can be guaranteed to be completely secure.

Members acknowledge that they use the Platform at their own risk and should take appropriate precautions to protect their account credentials.

In the event of a breach of security safeguards involving personal information that creates a real risk of significant harm, Threads of Tradition will notify affected Members and report the breach to the Office of the Privacy Commissioner of Canada and other applicable regulators, in accordance with applicable law.

12. Data Retention

We retain personal information only as long as reasonably necessary to:

  • provide our services;
  • maintain transaction records;
  • comply with legal obligations;
  • resolve disputes;
  • prevent fraud;
  • enforce our agreements.

When personal information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

13. Your Privacy Rights

Subject to applicable law, Members may request to:

  • access their personal information;
  • correct inaccurate information;
  • update account information;
  • withdraw consent where permitted;
  • request deletion of personal information, subject to legal or contractual retention requirements.

Requests may be submitted using the contact information provided at the end of this Privacy Policy.

Members residing in certain US states may have additional rights under applicable state privacy laws, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of certain uses or disclosures. Threads of Tradition does not sell personal information as defined under such laws. Members may exercise these rights using the contact information provided at the end of this Privacy Policy.

14. Marketing Communications

Where permitted by law, Threads of Tradition may send newsletters, promotional offers, educational content, and marketplace updates.

Members may unsubscribe from marketing communications at any time using the unsubscribe link included in those communications or by contacting us directly.

Service-related communications relating to transactions or account administration cannot be opted out of while maintaining an active account.

In accordance with Canada’s anti-spam legislation, Threads of Tradition will send marketing communications only where a Member has provided express consent (for example, by opting in during registration) or where implied consent exists under applicable law (such as an existing business relationship), and every marketing communication will include the sender’s identification information and a functioning unsubscribe mechanism.

15. Children’s Privacy

Threads of Tradition is not intended for individuals under the minimum age required to use the Platform under our Terms of Service.

We do not knowingly collect personal information from children.

In particular, in accordance with the US Children’s Online Privacy Protection Act, we do not knowingly collect personal information from children under the age of 13, regardless of the minimum age otherwise required to use the Platform.

If we become aware that personal information has been collected from an individual who is not eligible to use the Platform, we will take reasonable steps to delete that information.

16. Third-Party Websites

The Platform may contain links to third-party websites or services.

Threads of Tradition is not responsible for the privacy practices or content of third-party websites.

Members should review the privacy policies of those third parties before providing personal information.

17. Changes to this Privacy Policy

Threads of Tradition may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices.

The revised Privacy Policy will be posted on the Platform together with the updated effective date.

Where required by law, we will provide notice of material changes.

Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.

18. Contact Us

If you have questions about this Privacy Policy or how Threads of Tradition handles personal information, please contact us:

Threads of Tradition

Email: shopthreadsoftradition@gmail.com

Website: shopthreadsoftradition.com

If you remain dissatisfied after contacting us, you may also contact the Office of the Privacy Commissioner of Canada or your applicable provincial privacy regulator. Members residing in the United States may also contact the Federal Trade Commission or their state Attorney General’s office.

19. Your Consent

By creating an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and retention of your personal information as described herein, subject to applicable law.